Research Operations Fieldwork Coordinator
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STORYLINE: WHO WE ARE 

We create research-driven narratives that transform. Harnessing unparalleled creativity and uncompromising precision, we provide storytelling research, insights, and strategy for the most influential and ascendant companies in tech, entertainment, non-profit, and public policy. 

From messaging architectures to brand platforms, from policy to product, our team of strategy, messaging, design, and research experts hone communications insights to craft stories that help our clients confidently tell their own.

At the heart of our organization is our mission to be an indispensable strategic partner with diverse, innovative, and global capabilities. 

We’re seeking a Research Operations Fieldwork Coordinator to join us in continuously raising the bar to do just that.

THE OPPORTUNITY & ROLE 

As Research Operations Fieldwork Coordinator, you are central to the success of our qualitative research engagements. At Storyline Strategies, our research, strategy, and storytelling are rooted in real people sharing real stories, so clients can better shape their own. You’ll lead 5-7+ recruiting projects concurrently with varying needs, complexities, and geographies. 

Our ability to deliver for our clients hinges upon the accuracy of the audience and the authenticity of their voice. No one takes a more exacting approach to cultivating the right audience and curating a representative mix of people within it. 

You’ll develop and deploy bespoke recruiting approaches for highly customized and specialized audiences, such as policymakers, former government officials and employees, issue experts and advocates, online content creators, B2B decision-makers, and c-suite executives. 

You’ll collaborate with Client Leads to ensure that 1) we recruit and deliver the participants needed to meet clients’ narrative and strategic needs in an integrated, holistic manner, and 2) that research and reporting align with established objectives. 

You’ll take an active role in the project process right from the start – working closely with senior leadership to scope, price, and design our client engagements. You then transition seamlessly into project execution — either partnering with our trusted recruiting partners or conducting the recruiting yourself using a combination of our technology, tools, and direct outreach.

The start of any successful market research effort is clarity and alignment on the audience profile and definition. You’ll codify the profile and criteria in a robust persona and detailed screening instrument––ensuring partners, your project team, and our clients are aligned. 

As the recruit unfolds, you’ll work closely with our partners and your project team to carefully monitor, track, and communicate progress. You’ll communicate with potential and confirmed participants, coordinating schedules, logistics, expectations, and incentives. 

Beyond day-to-day project management and fieldwork operations, you’ll partner with senior leadership to develop and implement new AI-enabled tools to facilitate recruiting at scale. 

WHAT YOU’LL DO

  • Recruiting and Qualitative Fieldwork Operations: You’ll lead the recruitment and coordination for 5 – 7 qualitative projects simultaneously, from proposal development to fieldwork completion. You’ll take a portfolio approach to qualitative recruiting, leading a mix of direct recruiting outreach and vendor-led recruitment.
  • Project Operations & Management. Manage all aspects of qualitative recruiting and fieldwork. This includes designing the recruiting strategy, deciding on an internal vs. vendor-led strategy, managing day-to-day recruiting operations, managing all logistics, and scheduling.  
  • Financial Management. Use Storyline Strategies methodologies for developing and managing bids for new client proposals and project profitability. This includes organizing invoicing, expense management, and pricing/bidding details. 
  • Vendor and Facility Management. Build and maintain dynamic relationships with external and internal teams, moderators, translators, vendors/facility owners, and recruitment agencies, both domestically and internationally. Ensure vendors and partners have a comprehensive understanding of the project objectives, audience nuances, and client expectations.
  • In-House Direct Recruitment. Strategize and coordinate in-house recruitment for projects, including identifying, screening, interviewing, and preparing participants for focus groups and in-depth interviews. You’ll conduct direct outreach via social media and other channels paired with targeted database outreach. 
  • Participant Selection & Management. Create, monitor, and track research participant profiles for all projects to ensure participants meet all screening criteria, and all audience subgroups and client needs are met within a given research session and across the full project. Partner closely with the Narrative & Insights team to ensure participants deliver on analysis needs.
  • Screener & Profile Development. You will be responsible for collaborating with Storyline Strategies team leads to understand the domestic and international client needs and then utilizing your superb writing skills to produce a detailed participant profile and screener based on client and internal team proposals and kick-off calls.
  • Database Management. You will be responsible for effectively managing and optimizing our database platform to monitor respondents’ past participation and engagement while ensuring compliance with all legal and research standards and best practices.
  • Feedback and Communication. You’ll provide frequent updates and clear communication to internal and external partners. You’ll effectively manage vendors to stay on budget and deliver as scoped. You’ll keep your Storyline team updated throughout the recruitment process, using project management tools and systems to monitor progress. And, you’ll communicate closely with our accounting teams to manage project costs, expenses, and project profitability. 

WHAT YOU’LL NEED

  • B.A. and/or M.A. in a field with strong research, business, or marketing emphasis.
  • Strong understanding of quantitative and qualitative research methods, principles, standards, and best practices.
  • Experience developing bespoke and unique recruiting strategies for highly customized and specialized audiences ranging from policymakers, former government officials and employees, issue experts and advocates to online content creators, B2B decision makers, and c-suite executives. 
  • Experience with direct outreach––recruiting through social media (e.g., LinkedIn) and database-driven recruiting (including database management).
  • Excellent written and verbal communication skills; strong interpersonal skills leading dispersed internal and client teams.
  • Ability to work outside of traditional business hours to support global clients and projects, including coordinating and communicating with research participants 
  • Experience collaborating with team members in a high-throughput, deadline-driven, process-oriented, client-services environment.
  • Superior writing, logic, and interaction skills, including oral and organizational skills.
  • Experience managing multiple complex global projects (5 -7) with multiple client stakeholders, internal teams, and external partners/vendors. 
  • Deep familiarity with Google Workspace tools; expertise and mastery with project and knowledge management tools such as Asana, Notion, and Airtable.
  • Experience analyzing qualitative and quantitative research results and/or communicating research results to stakeholders a plus.
  • 3 – 5 years of research operations, recruiting, and field management experience strongly preferred. This could include experience in a market research firm or in project and fieldwork management for a research facility or recruitment firm.  

OUR BENEFITS

  • We offer a competitive benefits package. Storyline Strategies is an equal opportunity employer and values diversity. EOE/AA/M/F/V/D/SO.
  • In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $65,000 – $125,000 a year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

LOCATION  

  • US-based remote / WFH 4 – 5 Days per week
  • Washington, DC and New York, NY metropolitan areas preferred 
  • Those based in Washington, DC meet once per week in a co-working office for strategic and collaborative work 

HOW TO APPLY

THE STORYLINE TEAM

We’re trailblazers. We believe “good enough” is neither good nor enough. We’re energized by new challenges, and motivated by the pursuit of innovative ideas that produce results.

We’re invested in what we do. The work is endlessly stimulating. The clients are among the world’s most influential brands and decision-makers. And the team is continuously inspiring. There’s no better motivation to bring your best to everything you do. 

We’re driven by a passion for storytelling. Nothing excites us more than uncovering a game-changing insight, crafting an effective solution, and creating an unforgettable narrative.