STORYLINE: WHO WE ARE 

We create research-driven narratives that transform. Harnessing unparalleled creativity and uncompromising precision, we provide storytelling research, insights, and strategy for the most influential and ascendant companies in tech, entertainment, non-profit, and public policy. 

From messaging architectures to brand platforms, from policy to product, our team of strategy, messaging, design, and research experts hone communications insights to craft stories that help our clients confidently tell their own.

At the heart of our organization is our mission to be an indispensable strategic partner with diverse, innovative, and global capabilities. 

We’re seeking a Project Operations and Account Manager to join us in continuously raising the bar to do just that.

THE OPPORTUNITY & ROLE 

As a Project Operations and Account Manager, you will be responsible for coordinating all aspects of the end-to-end execution of qualitative, quantitative, and consulting projects, from pitching and scoping engagements to fieldwork, quality control, analysis, and deliverable development across multiple client projects simultaneously.

At Storyline Strategies, our projects are as complex as they are fast-paced. Our project operations managers are mission-critical cross-functional problem-solvers who think strategically and drive progress collaboratively. If you have a gift for efficiency and are motivated by delivering effective results, you’ll be both challenged and fulfilled by this role.

You’ll report to the VP of Product & Innovation, seamlessly coordinating and communicating with internal teams, external partners and vendors, and client teams across regions and time zones.

We’re looking for a project and account manager with meticulous attention to detail, the ability to prioritize and multitask, excellent written and verbal communication skills, and a genuine passion for creative problem-solving, process optimization, client management, and storytelling. You’ll have upwards of 4 years of experience in agency-side project and resource management.

Orchestrating vital processes, and ensuring progress, are central to the role. But above all, it’s about forging and cultivating relationships — ensuring clients are understood, up to speed, and getting what they need (or more) when they need it (or before). And it’s about relationships with your colleagues. Not only will you be a critical part of a gifted and dynamic team — you’ll be at the epicenter, powering and elevating everything we do.

WHAT YOU’LL DO

• Develop and maintain client-facing and internal project timelines and project plans that enable the successful on-time and on-budget execution of custom projects across all aspects of Storyline’s services and products, including proposal development and pricing, resource planning, research design, recruiting, fieldwork, moderation, analysis, reporting, and storytelling.
  
• Serve as the primary client point of contact for all timeline, logistical, and resources-related project components; ensuring project expectations are clearly and confidently communicated and established.
  
• Ensure all deliverables and client-facing materials meet Storyline Strategies quality standards through in-depth reviews and proofing.
  
• Coordinate with other Storyline project managers and internal teams to monitor, manage, and maximize team member utilization to ensure we exceed client expectations while delivering on our financial objectives. Provide regular updates on project progress across the organization, including financial and budget updates, staffing, and timeline updates. 
• Collaborate with the Narrative & Insights team as needed to support research design, development, and analysis for global qualitative, quantitative, and mixed-methodology research engagements
  
• Partner with other project managers and cross-functional teams to continuously identify opportunities for process and project improvement.
  
• Lead and champion the deployment and use of project and process management resources, tools, and protocols, including project management and timeline tools, and project collaboration and communication tools.
  
• Serve as process and project management thought partner for Storyline’s broader operational functions and organizational objectives.

WHAT YOU’LL NEED 

• B.A. and/or M.A. in a field with strong research or business emphasis
  
• Strong understanding of quantitative and qualitative research methods, principles, standards, processes, and best practices
  
• Experience analyzing qualitative and quantitative research results and/or communicating research results to stakeholders a plus
  
• Familiarity with Google Workspace tools, expertise and mastery with project and knowledge management tools such as Asana, Notion, and Airtable
  
• Excellent written and verbal communication skills; superior logic and problem-solving skills, and strong interpersonal skills leading dispersed internal and client teams
  
• Ability to work outside of traditional business hours to support global clients and projects
  
• Experience collaborating with team members in a high-throughput, deadline-driven, process-oriented, client-services environment
  
• Experience managing multiple, complex global projects with multiple client stakeholders, internal teams, and external partners
  
• Proven experience developing and nurturing client relationships through project management excellence, including managing client expectations and maintaining client satisfaction all with the goal of successfully delivering projects and growing the overall account and relationship.

OUR BENEFITS

• We offer a competitive benefits package. Storyline Strategies is an equal-opportunity employer and values diversity. EOE/AA/M/F/V/D/SO.
  
• In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $65,000 – $125,000 a year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

LOCATION  

• US-based remote / WFH 4 – 5 Days per week
• Washington, DC and New York, NY metropolitan areas preferred 
• Those based in Washington, DC meet once per week in a co-working office for strategic and collaborative work 

HOW TO APPLY

• Please submit a resume and cover letter to careers@storylinestrategies.com

THE STORYLINE TEAM

We’re trailblazers. We believe “good enough” is neither good nor enough. We’re energized by new challenges, and motivated by the pursuit of innovative ideas that produce results.

We’re invested in what we do. The work is endlessly stimulating. The clients are among the world’s most influential brands and decision-makers. And the team is continuously inspiring. There’s no better motivation to bring your best to everything you do. 

We’re driven by a passion for storytelling. Nothing excites us more than uncovering a game-changing insight, crafting an effective solution, and creating an unforgettable narrative.